Technology is exploding and so is frustration with it. As new technology is introduced into the workplace, employees are finding increasing frustration with both the advances of new technology and the pace of change.
- Are you tired of losing hours of work because of your slow laptop?
- Is your internet wireless internet slow?
- Are you frustrated with a new laptop that has a new Windows operating system installed?
Some of the major frustrations employees may face include:
Pace of Change
Users are growing increasingly frustrated with the pace of change in the workplace. New software is released almost daily and workers are forced to learn new procedures and functions while still under intense pressure to meet deadlines. Competition is intense in the marketplace and companies must stay ahead. Ever-expanding job duties force workers to take on more tasks, which must be completed quicker than ever. Frustration with advances and changes, as well as learning new systems, is increasing almost every day.
With technology comes the need to learn how to use it. Even though there are a variety of options for learning — from classroom and online courses to university programs and vendor-provided courses — workers still must make the time and effort to learn the functionality of the new software. Many companies are now operating with very lean staffs and employees don’t always have the luxury of devoting a week to learning how to use a new software product. Much of this training occurs between other assignments and this increases worker frustration.
Help and Support
As a small business owner, you don’t always have the luxury of a large information technology department to turn to with worker questions. As a result, you’ll frequently depend on the help and support staffs of the vendors who provide your technology products. Often, long wait times on the telephone support lines greet your workers, and the quality of help varies greatly, depending on the supplier. Your users are then left to fend for themselves, while making mistakes and asking coworkers for advice and assistance.
One of the greatest frustrations with technology is that it allows work to be conducted 24 hours a day, seven days a week. The Internet and email make you available for your customers all the time, and increased competition makes this not only possible but necessary. Workers used to be able to sign out at the end of the day and go home to be away from the office. Now, with technology, you can send emails, create documents and spreadsheets and return calls from your home. Technology follows us everywhere.
ComputeZero offer tailored made IT Support solutions to individuals as well companies to ensure the technology works! We help customers install, manage and support software, hardware and applications!